Terms of Usage

Welcome to Atelier Bag ("we", "us", "our", or the "Company"). These Terms of Service ("Terms") govern your access to and use of our website atelierbag.com (the "Site") and any services, products, or content offered through the Site.

By accessing or using our Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or purchase our products.

Please read these Terms carefully before using our services.

---

📌 1. General Information

• Company Name: Atelier Bag (legal entity details provided upon request)

• Website: atelierbag.com

• Contact Email: support@atelierbag.com

• Jurisdiction: These Terms are governed by the laws of [Insert Country/State], without regard to conflict of law principles.

We reserve the right to update, change, or replace any part of these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

---

🛒 2. Products & Orders

2.1 Product Descriptions

We strive to display our products as accurately as possible. However, we do not warrant that:

• Product descriptions, images, or colors are error-free or completely accurate

• Product availability is guaranteed (stock is subject to change)

Minor variations in color, texture, or finish may occur due to monitor settings or the natural characteristics of materials (e.g., leather grain). These variations are not considered defects.

2.2 Pricing

All prices are displayed in USD (unless otherwise indicated) and include applicable taxes (VAT/GST) where required by law. Prices are subject to change without prior notice.

• For EU customers: prices include VAT at the applicable rate for your country.

• For customers outside the EU: prices may be exclusive of VAT/duties, which will be calculated at checkout.

2.3 Order Acceptance

All orders are subject to our acceptance. We reserve the right to:

• Refuse or cancel any order at our sole discretion

• Limit quantities purchased per person or household

• Cancel orders if we suspect fraud, unauthorized activity, or error

If we cancel your order, we will notify you and issue a full refund to your original payment method.

2.4 Payment

We accept major credit/debit cards, PayPal, and other payment methods indicated at checkout. By placing an order, you represent and warrant that:

• You have the legal right to use the payment method provided

• The payment information you provide is accurate and complete

2.5 Reservation of Rights

We reserve the right to discontinue any product at any time. Offers for products or services on this Site are void where prohibited by law.

---

📦 3. Shipping & Delivery

Delivery timelines and shipping options are provided on our Shipping Information page. Please note:

• Estimated delivery times are not guaranteed and may be affected by customs, weather, or carrier delays

• Risk of loss and title for purchased items pass to you upon delivery to the carrier (or upon delivery to your address, depending on local law)

• For international shipments, you are responsible for any applicable customs duties, taxes, or import fees (see our Shipping Information page for details)

We are not liable for delays caused by third-party carriers, customs clearance, or events beyond our reasonable control.

---

🔄 4. Returns & Refunds

Our return policy is detailed in our Return & Refund Policy page.

Key points:

• You have 14 days from delivery to initiate a return (EU customers: 14-day statutory right of withdrawal)

• Items must be returned in original condition with tags and packaging intact

• Return shipping is the responsibility of the customer (except for defective or incorrect items)

• Refunds are processed within 1–3 business days of receiving the return

Failure to follow our return procedures may result in delayed processing or rejection of your return.

---

👤 5. User Accounts

If you create an account on our Site, you are responsible for:

• Maintaining the confidentiality of your login credentials

• All activities that occur under your account

• Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

---

📝 6. User-Generated Content

You may submit reviews, comments, photos, or other content (collectively, "User Content") on our Site. By submitting User Content, you grant Atelier Bag a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to:

• Use, reproduce, modify, adapt, publish, and display such content

• Use your content for promotional, marketing, or commercial purposes

You represent and warrant that:

• You own or have the necessary rights to your User Content

• Your User Content does not violate any third-party rights or applicable laws

• Your User Content is not defamatory, obscene, abusive, or otherwise objectionable

We reserve the right to remove or edit User Content at our discretion.

---

🧠 7. Intellectual Property

All content on our Site — including but not limited to:

• Product designs, images, and videos

• Logos, trademarks, and brand names ("Atelier Bag" and related marks)

• Text, graphics, layouts, and user interfaces

• Software, code, and site architecture

…is the exclusive intellectual property of Atelier Bag or our licensors. You may not:

• Reproduce, distribute, or commercially exploit any content without our prior written consent

• Use our trademarks or branding in any way that suggests endorsement or affiliation without permission

Unauthorized use may result in legal action.

---

🔗 8. Third-Party Links

Our Site may contain links to third-party websites (e.g., payment providers, social media platforms). These links are provided for your convenience and do not imply our endorsement of those websites.

We are not responsible for:

• The content, accuracy, or availability of third-party sites

• Any damages or losses arising from your use of third-party sites

We encourage you to review the terms and privacy policies of any third-party sites you visit.

---

🚫 9. Prohibited Uses

You may not use our Site for any unlawful purpose, including but not limited to:

• Violating any applicable local, national, or international law or regulation

• Transmitting any harmful, offensive, or malicious content (e.g., viruses, malware)

• Attempting to gain unauthorized access to our systems or other users' accounts

• Interfering with the normal operation of our Site

• Engaging in fraudulent activity, including payment fraud or identity theft

Violation of these prohibitions may result in:

• Immediate termination of your account

• Legal action and/or reporting to relevant authorities

---

⚠️ 10. Disclaimer of Warranties

To the fullest extent permitted by law, Atelier Bag provides the Site and its products on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose

• Uninterrupted, error-free, or secure access to our Site

• Accuracy or completeness of content or product information

🇪🇺 EU Customer Note

If you are located in the EU, statutory consumer protection rights under applicable law are not affected by this disclaimer. The EU provides a 2-year legal guarantee for goods that are faulty or not as described, which is separate from our voluntary return policy.

---

💰 11. Limitation of Liability

To the maximum extent permitted by applicable law:

• Atelier Bag, its affiliates, employees, or agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Site or products

• Our total liability for any claim arising out of or relating to these Terms or your purchase shall not exceed the amount you paid for the product(s) in question

🇪🇺 EU Customer Note

This limitation does not apply to:

• Liability for death or personal injury caused by our negligence

• Liability for fraud or fraudulent misrepresentation

• Any liability that cannot be excluded or limited under applicable consumer protection laws

---

🔒 12. Privacy & Data Protection

Your privacy is important to us. Our handling of your personal data is governed by our Privacy Policy and Cookie Policy.

By using our Site, you consent to the collection and use of your data as described in these policies.

---

🛡️ 13. Indemnification

You agree to indemnify and hold harmless Atelier Bag, its directors, employees, and affiliates from and against any claims, damages, losses, liabilities, or expenses (including legal fees) arising out of:

• Your use of our Site in violation of these Terms

• Your violation of any third-party rights or applicable laws

• Your User Content or any other content you submit through our Site

---

⚖️ 14. Governing Law & Dispute Resolution

For EU Customers:

• These Terms are governed by the laws of [Insert Country], without prejudice to your mandatory consumer protection rights under EU law.

• You may have the right to bring proceedings in your country of residence. Alternative dispute resolution (ADR) options may be available — please contact us for more information.

For US & International Customers:

• These Terms are governed by the laws of [Insert State/Country], excluding its conflict of law provisions.

• Any disputes shall be resolved exclusively in the courts of [Insert State/Country].

Online Dispute Resolution (ODR) – EU

If you are an EU resident, you may also have the right to submit a complaint to the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

---

🔄 15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Site. It is your responsibility to review these Terms periodically.

• For material changes, we will notify you via email (if you have an account) or through a prominent notice on our Site

• The "Effective Date" at the bottom of this page indicates when these Terms were last updated

---

📧 16. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us:

📧 General inquiries: support@atelierbag.com
📧 Legal/Compliance inquiries: legal@atelierbag.com
⏱ Response time: Within 4 business hours

---

📋 Summary – Key Terms at a Glance

---

Thank you for choosing Atelier Bag.

We take our responsibilities seriously — to our products, our customers, and our community.

– The Atelier Bag Team

---

📍 Atelier Bag – Paris Design. Global Delivery.