Shipping Information – Atelier Bag

We believe your new bag should arrive as smoothly as it complements your style. Below is everything you need to know about our shipping process, from processing times to customs and duties.

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🕒 Processing Time

All orders are processed from our fulfillment center within 1–2 business days (Monday–Friday, excluding public holidays).

• Orders placed before 12 PM (local time) ship the same business day.

• During peak seasons or promotional events, please allow an additional 1–2 business days for processing.

You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.

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🌍 Estimated Delivery Times (After Dispatch)

We partner with trusted global carriers (DHL, FedEx, UPS, and local last-mile couriers) to ensure reliable delivery.

⏱ These are estimates, not guarantees. Actual delivery may vary due to customs clearance or carrier delays. We quote conservatively so we can deliver earlier than expected.

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💰 Shipping Rates

All prices are in USD unless otherwise noted. Duties and taxes are calculated separately (see below).

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🛃 Customs, Duties & Taxes – What You Need to Know

As an international brand shipping from outside the EU and US, customs regulations apply to all cross-border orders.

🇪🇺 European Union (EU) – Important Update

Effective July 1, 2026, the EU has introduced a €3 customs duty per item on low-value parcels (declared value under €150) entering the EU from non-EU countries-3-11.

How this affects you:

• This duty applies per bag, not per shipment.

• It is in addition to any applicable VAT (Value-Added Tax) in your country.

• The duty will be collected by the carrier before delivery – you will receive a payment link via email or SMS from DHL/FedEx/UPS-4.

What we do for you: We clearly declare the HS code (e.g., 4202.22 for textile handbags or 4202.21 for leather handbags) and accurate product value to help customs process your order efficiently-6-8. We also cover up to $30 in unexpected import charges per order if you are charged above the standard rate.

🇺🇸 United States

• De Minimis Threshold: For orders under $800 USD, no customs duties are typically applied at entry.

• CPSC Compliance: All bags shipped to the US comply with applicable safety regulations. As of July 8, 2026, we electronically file the required safety data (e-filing) with US Customs to ensure smooth clearance-3.

• Import Duties: For orders over $800, a duty rate of up to 20% may apply depending on the material and country of origin-6. You will be contacted by the carrier for payment before delivery.

🇬🇧 United Kingdom

• For orders under £135, no additional customs duties are typically charged. For orders above this threshold, standard UK import duties and VAT apply.

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📦 How We Package Your Bag

We know your Atelier Bag is an investment. Every order is:

• Carefully wrapped in protective materials to prevent scratching.

• Packed in a double-walled, sturdy box to withstand international transit.

• Sealed with tamper-proof tape for security.

For international shipments, we use professional packing techniques to minimize movement and protect the bag's shape-2.

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🔍 Tracking & Delivery Flexibility

Once your order ships, you'll receive:

• A tracking number via email within 24 hours.

• Real-time updates at every scan point: picked up → in transit → out for delivery → delivered.

• DHL On-Demand Delivery (where available): you can reschedule delivery, release signature, leave with a neighbor, or pick up from a DHL Service Point-5.

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❓ What If Something Goes Wrong?

We take full ownership of your shipping experience.

📧 Contact us: support@atelierbag.com – we respond within 4 business hours (not 24–48).

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🚫 Countries We Do Not Ship To

Due to customs restrictions, we currently do not ship to:

• North Korea

• Cuba

• Iran

• Syria

• Crimea

• Sudan

• South Sudan

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📋 Quick Summary – Before You Check Out

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We ship every Atelier Bag like it's going to a friend — because it is.

Click checkout with confidence. We'll handle the rest.

– The Atelier Bag Team