Track Your Order

Your Atelier Bag is on its way — and we want you to see every step of the journey.

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🔍 Find Your Package

Enter your order details below to get real-time tracking information.

📌 Your order number is in your confirmation email. It looks like: #ATB-XXXXX

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📦 Tracking Milestones

Once your order ships, here's what you'll see at each stage:

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🚚 Estimated Delivery Times

⏱ These are estimates — your bag often arrives earlier than quoted. We quote conservatively to manage expectations.

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📱 Alternative Ways to Track

Via Email

Check your shipping confirmation email — it contains a direct tracking link to the carrier's website. Click it anytime for the latest status.

Via Account Dashboard

Log in to your account at atelierbag.com/account to view your full order history and tracking details.

Via Carrier Website

Copy your tracking number and enter it directly on the carrier's website:

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🚨 Tracking Status Guide

❓ "In Transit" for 5+ days without update

• What it means: Your package is moving but hasn't been scanned recently — common with international shipments.

• What to do: Wait 2–3 more business days. Carriers often skip scans between major hubs.

• If still no update: Contact us — we'll escalate with the carrier.

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🛃 "Customs Clearance" Hold

• What it means: Your package is being reviewed by customs in the destination country.

• What to do: Check your email and SMS — customs may need payment of duties or additional documents.

• Timeline: Usually 1–5 business days. We cannot speed this up, but we can help you understand the process.

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✅ "Delivered" — But You Haven't Received It

1. Wait 48 hours — carriers sometimes mark packages as delivered before they physically arrive.

2. Check around — neighbors, building concierge, mailbox, front porch, back door.

3. Check carrier details — some carriers provide GPS coordinates or delivery photos.

4. Still missing? Contact us within 7 days of the delivery scan.

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📤 "Returned to Sender"

• What it means: The carrier couldn't deliver (e.g., incorrect address, failed attempts, customs refusal).

• What to do: Verify your shipping address. If it was correct, the issue may be carrier-related.

• Next steps: Once the package returns to us (2–4 weeks), we'll contact you to arrange reshipment (reshipping costs may apply).

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🆘 Didn't Get a Tracking Number?

Your tracking number is sent via email within 24 hours of dispatch.

If you haven't received it:

• ✅ Check your spam/junk folder

• ✅ Verify your email address was correct at checkout

• ✅ Wait 24 hours — carrier systems sometimes have a slight delay

Still no tracking after 48 hours?

📧 Email us at support@atelierbag.com with your order number — we'll send it to you directly.

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📧 Need Help? We're Here.

We monitor every shipment and step in when we see issues.

📧 Email: support@atelierbag.com
⏱ Response time: Within 4 business hours
📌 Include your order number for faster assistance

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📱 Stay Updated

Opt in at checkout to receive:

• 📧 Email alerts at key milestones

• 📱 SMS notifications for delivery-day updates and customs actions

Manage your preferences in your account dashboard anytime.

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📋 Quick Reference

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Your Atelier Bag is on its way — and we're watching every step.

Thank you for choosing us.

– The Atelier Bag Team